How do I return an item?
Due to COVID19, we are unable to accept returns on ANY merchandise, even items that would normally be returnable. All sales are final.
Last Updated: May 25 2018
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Qualified returns are subject to a 25% restocking fee.
Our return policy does not apply to the following goods: discounted or sale items, fragrance, flavor and/or essential oils, custom scented, custom colored, custom packaged or otherwise customized products or product bases. These items are not eligible for return, refund or exchange. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at: Smell No Evil, Ltd. REAR DOCK 2034 Locust Street South, Canal Fulton, OH, 44614.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.