Once a returnable item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Qualified returns are subject to a 25% restocking fee.
Our return policy does not apply to the following goods: discounted or sale items, fragrance, flavor and/or essential oils, custom scented, custom colored, custom packaged or otherwise customized products or any bulk product bases. These items are not eligible for return, refund or exchange. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns on these items.
To initiate a return, please email us at [email protected] We require a receipt or proof of purchase to accompany your return.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.