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|How do I buy/redeem a gift certificate?|
|To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.|
|How do I find my product?|
|To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I navigate the site?|
|To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I use a coupon?|
|After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.|
|During checkout, you can choose UPS Ground, 3-day, 2-day, or overnight shipping. Shipping costs are displayed before you finalize your order. Shipping costs are based on the number, weight, size, and destination of the boxes used to fulfill your order. We do not have a storefront, we are a commercial warehouse. You may pick up your order from our location (with an appointment) by selecting "Pick Up At Warehouse" in the shipping menu at checkout. All orders must be placed and paid for prior to pick up.
BathBodySupply.com reserves the right to adjust prices at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund.
We use UPS exclusively on domestic orders. Our online shopping cart automatically calculates package weight and shipping costs based on the items you select. Shipping costs are displayed before you finalize your order.
At this time, we only ship to the United States & Canada. Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples. We are required to include commercial invoices on all shipments and we do so without exception.International shipments must clear customs in their destination countries. The buyer is responsible for customs duties and fees. Please note, you can contact UPS in your country for estimates of import fees.
You can track your order from our website (Track Order Now). Just login to your account to locate your tracking number.
Your total delivery time is our processing time plus shipping time. Most orders ship within 24-48 hours. During holiday seasons, expect 48-72 hours to process the order. To estimate your final delivery date, please use the following guidelines:
UPS Service Shipping Time Guaranteed?
UPS Overnight 1 Business Day Yes *
UPS 2-Day 2 Business Days Yes *
UPS 3-Day 3 Business Days Yes *
UPS Ground 3 to 7 Business Days No Total Delivery Time = Processing Time + Shipping Time
* Guaranteed for orders placed by 12:00 PM EST. UPS does not count the day the package is shipped as a shipping day. UPS does not guarantee any transit times during the three weeks surrounding Christmas. UPS is closed on major holidays and the Friday after Thanksgiving - these days are not included in shipping time.
Incorrect Address / Non Deliverable / Refused Shipments
Returned orders will be handled in a timely manner. If the customer has made an address error, the customer is responsible for additional shipping costs. If the customer refuses shipment, the order is considered a return with up to a 50% restocking fee.