Return to Help Index
International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. If you wish to use a freight forwarder located in the United States or Canada, we will be happy to ship your package(s) to your freight forwarder for export.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. If you select PayPal and fail to complete the transaction, we will notify you by email and invoice you manually via PayPal. If there is no response within 48 hours, your order will be cancelled for non-payment.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information and is determined by the weight and dimensions of your package as well as your distance from our warehouse in Cuyahoga Falls, OH 44221.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Orders generally ship within 48-72 business hours of payment.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.